SHIPPING & RETURNS  

SHIPPING POLICY

All orders ship via UPS Ground shipping. Currently we do not offer expedited or international shipping.

Method                       Estimated Delivery Time         Price

Standard Ground       3-5 business days                      $5.95

RETURN & EXCHANGE POLICY

How do I return my order?

If for any reason you are not satisfied with your order, you have 30 days from the purchase date to return it. All merchandise must be unworn and in the same condition it was received.

To Return:

Obtain a Return Authorization (RA) Number by sending an email to freshwatercowboyllc@gmail.com
An email will be sent to you containing a Return Authorization Number.

Ship your items!

Pack your items and write your RA number on the outside of the package.

FreshWater Cowboy, LLC – WEB RETURNS 
112 Catawba St
Clover, SC 29710
Please make SURE the following is in the return package to ensure faster service: 

1.Items you are returning 
2.Copy of the Returns slip 
3.Copy of original packing slip

To Exchange:

Unfortunately, we do not offer exchanges at this time. Please follow the above instructions for a return, then you will need to go back to www.freshwatercowboy.com and place a new order.

Credits on Returns:

You will receive email confirmation once your return has been received and funds added back to your account. Once we receive your return shipment, please allow 3 – 5 business days to process your refund. Your bank or credit card company may take up to 10 additional business days to post the refund to your account.

If for any reason you need

assistance with a return please feel free to email us at:

Email:  freshwaterllc@gmail.com
Monday-Friday 8am – 5:30pm EST

 

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